Role: Room Controller
Reporting into: Store Manager
No. of reports: None
Location: Copenhagen, DK
MISSION
As an IKONIC Staff member, you are the host and heartbeat of our immersive gallery. Whether you’re welcoming individual visitors or corporate groups, you help create a seamless, high-quality journey from arrival to departure. With an intuitive sense of hospitality and a passion for storytelling, you anticipate guest needs and deliver exceptional service. Working closely with your Store Manager, you ensure every element of the experience feels thoughtful, engaging, and memorable.
OUTCOMES
Warmly host all visitors—both individual guests and corporate groups—with professionalism and enthusiasm.
Guide guests through the immersive exhibition, offering key details that enhance their experience.
Assist with ticket purchases and reservations made online or through partners.
Operate the cash register with accuracy and efficiency.
Help keep the Venue clean, in good repair, and fully operational.
Keep the venue store tidy, stocked, and inviting.
Support all aspects of the visitor journey, adapting to different group needs.
Respond to visitors’ questions and concerns in person, by email, or by phone.
Help prepare and reset rooms for different sessions or private events.
Always maintain exhibition areas in excellent condition.
Contribute to a calm, organized flow of visitors throughout the experience.
Invite guests to share feedback after their visit is complete.
Engage in promotional activities to generate brand awareness.
Invite guests to share feedback and reviews after their visit, supporting continuous improvement and brand awareness.
Maintain basic upkeep of facilities, including minor maintenance tasks when required, ensuring cleanliness of work areas and that all equipment is kept in proper working order.
COMPETENCES (Soft Skills)
Clear and engaging communication, both verbal and written.
Resilient and flexible in handling daily challenges.
Collaborative team player, with a proactive and positive attitude.
Natural host who makes people feel welcomed and looked after.
Detail-oriented and organized,
Comfortable with basic physical tasks (e.g., bending, lifting small items)..
A responsible attitude is friendly and polite.
Passionate, energetic, and committed to creating memorable experiences.
Able to adapt to flexible schedules, including evenings and weekends.
TECHNICAL COMPETENCES / EXPERIENCE
Prior experience in customer service, hospitality, or cultural venues.
Proficient in cash handling and point-of-sale systems.
Fluency in English and local language (minimum B2 level)
Experience interacting with diverse audiences, including private clients and corporate groups, is a strong plus.